EXTRA CREDIT:From the webcast I listened to on the American Marketing Association website, I learned the ten rules on how to target today’s customer on the internet. The speaker spoke about how the age of consumer empowerment brings new challenges. The customer is now more technical savvy due to many technical advances. The ten steps described in the webcast are as follows:
1) Recognize Challenge—One should know more about SPAM Blockers and the percentage of people on the Do Not Call List. Many messages are simply not reaching their targets. In fact, it was said that 15% of messages do not reach their target market.
2) Get Permission & Give Customers What They Want, CONTROL—For example, allow for advocacy groups and chances for consumers to voice opinions.
3) Cast Many Lines & Don’t Limit Ways to Find Customers—For example, have checkboxes to send information on enrollment forms or ask if there is interest in a newsletter.
4) Relevance, Relevance, Relevance—Personalized messages are relevant messages. 67% of consumers say they will respond to an e-mail if it is “relevant information.”
5) Capture the Right Amount of Information—One must know the audience in order to deliver a compelling message. Know as much personal information as quickly as possible. Be careful though not to go too far. You may scare the prospect. Use the “drip, drip, drip” method and take your time if you need to.
6) Pay Attention to Privacy Concerns & Trust
7) Convert “Prospects” into “Customers”.
8) Keep It Clean—Use an in-house list and keep it up-to-date for maximum impact. The list is extremely valuable and one must maintain it. Rented lists will never work as well as the in-house list.
9) Measure to Measure—Metrics do matter. Track everything, especially conversion rates. Many companies fail to do this.
10) Don’t Stop Now—Deepen the relationship with the customer and built the trust!








